Returns / Exchanges
Returns will only be accepted within 30 days of the customer receiving the product, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. Speedlogix reserves the right to refuse any package returned to us without authorization. Returns will be processed with ten (10) business days of receipt. Business days does not include weekends, holidays, and the day the package is delivered.
If you receive a damaged, defective, or partial order, please contact us within 72 hours of receipt. If the issue is not reported to the RMA department within this time frame, we reserve the right to refuse the return.
In the event of a defect that occurs outside our return policy, but within the manufacturer warranty, exchange will be handled directly with the manufacturer. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customer, Speedlogix will be happy to try to facilitate a thorough review of the claim, with the understanding that Speedlogix in no way has any input into the final decision (i.e. approvals, denials, fees, etc.).
Products (including packaging) must be returned in new, resalable condition. If any component of the returned product is missing, the return procedure will be breached, and Speedlogix may, in its sole and absolute discretion, reject the entire return or choose to impose additional charges against he customer for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
Any non-defective product returned for a refund will be assessed only the original shipping charges incurred by Speedlogix. A Damage and Recovery fee may be deducted if the returned merchandise is not resalable (i.e. damage to product, incomplete product, broken packaging, etc.). Speedlogix will not assess a fee to returns of defective items. A qualified technician will test and review each returned product.
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item. When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Additionally, only the signature of an authorized Speedlogix employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss return product during shipment.
Customers are responsible for checking all merchandise for damage or defect when the order is received, and before the item is used. Speedlogix will not accept a return of an item that is damaged or defective if it has been used. If the product is damaged during shipment, Speedlogix will replace the product at no charge.
Speedlogix is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.
Unauthorized returns, refused packages, and undeliverable packages can take up to 3 weeks to be processed, and may be refused, returned to you at your expense, or charged a restocking fee (the amount of which will be determined upon processing the refused item). If the return has not been processed within the specified then please email firstname.lastname@example.org.
Returns will not be accepted for any of the following: Chips and Tuners, DiabloSport and SCT products, Wheel/Tire Packages, ANY Exhaust, Clutches, Hoods, Body Kits, Shaker kits, Engines or Engine Components any custom-order or made-to-order items, non-defective items that have been used, painted or installed on a vehicle, and body kits. Under no circumstances are mounted and balanced wheels returnable. These products are only up for exchange in the case of a defect. Issues with these items must be taken up directly with the manufacturer.
Speedlogix reserves the right to change or amend the return policy and procedures at any time without notification. All changes will be posted on this page.
Order Changes or Cancellations:
All requests to change or cancel an order should be made over the phone with one of our representatives. Requests sent via email may not be received in time, and your order may ship. Please double check that your order is correct before clicking submit order.